![]() So beware of using that feature in the app. ![]() They wouldn't budge despite there being no reference anywhere that I would be charged such a fee. Contacted their customer support about and you can guess how that went. I would have just bought the friggin phone. There was NO MENTION ANYWHERE that I would be charged such a fee for "upgrading" from a broken phone to a more recent model. When I was eventually billed, (I had to view the bill on a PC since the app wouldn't download it) there was a $30 "Upgrade fee". I reviewed all the charges and actually took the time to read all the fine print, because I'm OCD that way. Out of convenience, I did so through the apps "Upgrade" option since they were eligible. Speaking of extra charges, I recently needed to replace a family member's older broken phone. Guess they really don't want you keeping tabs on those charges. This happens no matter whether I'm on WiFi or cellular, and regardless of whether I'm on home WiFi, work, etc. But anytime I attempt to do that it just sits there loading infinitely and it never loads. If you want to see those, you have to view the PDF of your "paper" bill. You can't see all the little (and sometimes not so little) extra charges and fees they always find a way to sack you with when viewing your bill in the app itself. Come on AT&T whats it gonna take? DO BETTER!!!:(Ĭan't download PDF copies of bills and beware of "upgrades" I work from my home so my internet connection is my lifeline for my business, without it o don’t have a home based business. Can’t get ahold of AT&T to fix it and the app is useless. Now I keep getting over days notifications and we NEVER go over, now it’s only working have the time. This was roughly two years ago and they are still sending me a bill for the months it wasn’t working. I had no service for almost three months. No it wasn’t working still nothing but static. AT&T Workforce Manager strengthens communications between dispatchers and mobile workers, improves control over field operations, and delivers services faster. They finally arrive got it working he said and left. At this point it had been almost two months of nothing but static on my business phone. I called back and rescheduled for another tech to come out. The flare, classed as an M9.6 solar flare, was powerful enough to disrupt high. I called in and come the appointed day the repair guy should have been here they were a no show. A powerful solar flare exploded on our sun on Tuesday, releasing radiation that caused a radio blackout on Earth. Nothing ever works on the app and to top it off, I had a landline phone for my Homebase’s business installed, it worked great the first few months then started having static in the line and no dial tone. I have not had a good experience as of yet. I’m being generous rating myAT&T app and AT&T customer service 3stars.īeen a loyal customer for years, asking myself why… for one of the biggest communications company in the nation you’d think the website and app would work better. Load times for your page is often in excess of 30 seconds in a location where I have 4 bars. Why doesn’t your system show if the item is in stock at the store? Why does your system not check this before it tells customers that the item will be ready at a given time? With a company as supposedly sophisticated technologically, you miss the boat with customer service. I wasted my time and my daughter’s as well and the only recourse we were given was to cancel the order and wait for it to clear, then try again or come back to the store tomorrow. The manager I spoke to, found no record of an order and said it might not have come through due to them being out of stock on certain colors of the iPhone 12. My daughter went to the store and found that the store had no record of an order, and that three hours after the order was placed, they had no information. The app brought up a screen that stated that the phone should be ready for pickup in two hours. ![]() Prior experience with Order Management and Post purchase experience. I completed the online forms and gave my information and credit card, which was debited for the taxes. Senior Software Engineering Manager at AT&T in United States - TEXAS - Dallas. Details: Get flushed with our Color Bloom Liquid Blush,featuring nourishing ingredients and a long-wearing,lightweight gel-cream formula that loves your skin.Yesterday I went on the app to order my wife a phone to be picked up at our local store.
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